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Interested? Click here to submit some info so we can get to know you.
About the Position
The Director of Client Services & Growth (DCG) is a senior leader focused on driving business development and growth by expanding client partnerships and securing new opportunities. The DCG provides high-level oversight of key client relationships and long-term strategies, ensuring profitability and managing complex deliverables. The role requires strong organizational and problem-solving skills. The DCG manages the Account Team, guiding, strategy, effective execution, campaign development, and business analysis. A passionate, independent, problem-solving leader, the DCG works directly with clients and reports to the CEO.
Responsibilities
- Owns business development efforts, collaborates with the Director of Creative & Growth and builds client and prospect relationships
- Provides strategic and marketing leadership to account team:
- Oversees the Account Team in uncovering client business needs and objectives, crafting appropriate strategies, and identifying/implementing relevant, innovative strategic plans and tactics to help achieve client goals
- Oversees Account Team in creating, implementing and interpreting effective analysis and measurement tools to support marketing recommendations
- Develops broad industry expertise:
- Becomes an expert in client business areas and products
- Learns/applies industry digital and emerging technologies
- Builds and grows client relationships:
- Understands clients’ businesses and generate new ideas to enhance client performance and ROI to ultimately increase billings for each account
- Builds trust, credibility and client referrals
- Develops multi-tiered agency-client relationships and ties
- Effectively Manages Account Team:
- Whether a direct report or from another internal team, collaboratively manage Account Coordinators and Account Managers, members of the Creative Team, and other subject matter experts ensuring the team is providing quality work to clients
- Fosters teamwork and a constructive work environment
- Manages Financial Performance:
- Oversees, maintains and improves account profitability, keeping a close eye on budget, including hours available for each initiative, profitability of accounts, etc.
- Contributes to the Agency’s bottom line by creating SOWs that are smart and effective
- Other duties as assigned
Note: From time to time employees may be needed to drive materials to clients or vendors. A copy of a current driver’s license and car insurance is required upon date of hire.
Desired Skills & Expertise
- Adaptability – ability to deal with frequent changes or unexpected events while managing competing demands
- Analytical – ability to synthesize complex information and research data intuitively
- Customer service/relationship orientation – responsive communication to client and account manager needs
- Dependability – ability to follow through on tasks and commitments, going over and beyond
- Organized – ability to prioritize and keep tasks on track and manage details
- Problem solving – takes initiative and utilizes intuitive skills to find solutions to challenges
- Professionalism – communicates clearly and well under pressure, always treating others with respect and ability to command a room and lead client meetings
- Business acumen/strategic – ability to set strategic goals based on knowledge of an industry with an understanding of impacts of decisions on profitability and ability to recommend creative solutions to business problems
- Budget and scope management – experience in managing large annual budgets and scopes of work
- Delegation – ability to prioritize and delegate when needed in order to manage a high volume of work and deliver excellence
- Leadership/management experience – the ability to manage the account team and participate in guiding the agency with the leadership team
- Business development experience – ability to build relationships and bring in new accounts
- Agency experience – past work experience in a marketing agency environment with a strong understanding of how agencies succeed
Interested? Click here to submit some info so we can get to know you.
About the Position
The Agency Coordinator(AC) is an integral part of the Verdin client services team. The AC assists Account Managers and content creators with the agency’s clients and their deliverables. The AC reports to the company COO.
Responsibilities
- Assists in scheduling client and other meetings
- Attends client meetings when assigned and drafts client contact reports
- Sets and helps prepare the team for client meetings (scheduling, setting agenda, participating in meetings, following up with Client Contact Reports)
- Coordinates day-to-day details on client projects, including project request forms and assigning tasks according to timelines under the account manager’s direction
- Assists with the implementation of projects as needed
- Assists in maintaining client budgets
- Develops monthly reporting and stat summaries under the guidance of the Account Manager
- Assists with monthly social media and email marketing tasks for clients
- Assists in projects and event coordination
- May create monthly social media content calendars as directed by the Content Strategist
- Other duties as assigned
Note: From time to time employees may be needed to drive materials to clients or vendors. A copy of a current driver’s license and car insurance is required upon date of hire.
Desired Skills & Expertise
- Adaptable – ability to deal with frequent changes or unexpected events while managing competing demands
- Analytical – ability to synthesize complex information and research data intuitively
- Customer service orientation – responsive communication to client and account manager needs
- Dependable – ability to follow through on tasks and commitments, going over and beyond
- Organized – ability to prioritize and keep tasks on track and manage details
- Solutions oriented – utilizes intuitive skills to find solutions to challenges
- Professionalism – communicates clearly and well under pressure, always treating others with respect
- Familiar with social media channels with the skills to create content
About Verdin
Verdin is an award-winning, full service marketing agency serving multiple California counties from our base in San Luis Obispo. For 23 years, we’ve worked with a variety of clients and our future efforts are focused on partnering with business improvement districts in alignment with our mission to help build strong communities through strategy, consensus and storytelling. We are seeking individuals who are inspired by and want to be a part of our work and our culture which is guided by four core values.
- We lead with care. We have compassion and empathy for our local and global community, want the best for our friends, family, coworkers and clients. Relationships matter.
- We give of our talents to make a difference. We embrace our ability to help others in big and small ways, making an impact for clients and our community.
- We can be depended upon. We do what we say we’ll do and put a high value on having a strong work ethic.
- We love to learn, grow and get better. The passion for our work drives our desire to look for opportunities for feedback, proactively develop our skills, and feel rewarded by our clients’ success.
Benefits
Benefits include potential quarterly profit sharing bonuses, $375 per month toward your healthcare plan, 50% contribution toward vision and dental plans, Simple IRA (with up to 3% company match), paid time off and paid sick leave, nine paid holidays (including one on or around your birthday with $50 to do something inspirational!).
We want to get to know you!
We are always looking to make connections. If you don’t see a position that is right for you but still think you’d like to work with us, click here to submit your info.
Verdin Marketing Ink, Co. provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender identity, national origin, age, disability, sexual orientation or veteran status. In addition to federal law requirements. Verdin Marketing complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and/or training.